Monday, 30 June 2014

Password Management and Recovery made Easy

Designing the security system for an IT firm can be challenging and expensive. It’s long, error-prone and difficult to verify and validate in a short time. Now, however, we no longer need to build an entirely new system. Password management software has been developed that, in a simple fashion, provides self-service employee and customer authentication. In a telling study, it was found that 85% of calls made to the IT help desk are about password reset and recovery.

By providing the software with the mobile numbers and email addresses of the users, the system empowers them with the ability to manage reset and recovery themselves. It’s actually a form of self-service. In the old procedure, the user had to call the helpdesk, ask for a reset, and have his access privileges granted from the server. In this new and innovative procedure, the user sends a text message to a gateway asking for an account reset. The gateway responds with a code that, combined with the email address, provides 2-step identity verification.

The user then inputs the code and is provided with a screen where he can reset the password. The time taken is 20 minutes for the first approach, and a stunning 2 minutes for the second. Combined with the cost and labour savings involved (60% of the old system’s), this security software is a option that all IT companies absolutely must explore in depth and detail.

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